NJ Transit riders slam new mobile app for inaccurate train and bus information

Key points

• NJ Transit's new mobile app provides inaccurate train and bus arrival times, frustrating riders trying to plan their commutes
• The redesigned app removed several features that were available in the previous version, reducing functionality
• Even the state transportation commissioner's family has complained about the app's problems, indicating the issues are widespread and well-known among leadership

FAQ

What problems are riders experiencing with the new NJ Transit app?

Riders report that the new app provides inaccurate information about train and bus arrival times, making it difficult to plan trips reliably. Additionally, the app removed features that were available in the previous version, reducing its overall functionality.

How widespread are these complaints about the app?

The complaints are significant enough that they have reached state leadership. Even the New Jersey state transportation commissioner's family has complained about the app's problems, suggesting the issues affect users across different demographics and backgrounds.

Why is this important for NJ Transit riders?

A reliable mobile app is critical infrastructure for transit users who depend on accurate real-time information to get to work, school, and appointments. Problems with the app force riders to seek alternative information sources or resort to less convenient travel methods.